BOOKNOW.MY is committed to protecting the privacy and personal information of our customers. This privacy policy outlines how we collect, use, and protect your personal information. By using our website or services, you consent to the terms of this privacy policy.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Information We Collect

We collect personal information that you provide to us when making a reservation, including your name, contact details, payment information, and driver’s license information. We also collect information about your rental history, rental preferences, and any feedback you provide to us.

We may also collect information automatically when you visit our website, such as your IP address, browser type, and pages viewed. We may use cookies and other tracking technologies to collect this information.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We may share your personal information with our affiliates and partners who provide services on our behalf, such as payment processing and customer support. We require these third parties to maintain the confidentiality and security of your information.

We may also share your information if required by law or to protect our rights or the rights of others.

How long we retain your data

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we use your data

We use your personal information to provide you with our car rental services and to manage your rental account. This includes processing reservations, billing and payment processing, and communicating with you about your rental.

We may also use your information to improve our services, such as by analyzing rental data and feedback to identify areas for improvement.

We may use your information for marketing purposes, such as sending promotional emails or SMS messages, but only with your consent. You may opt-out of receiving marketing communications at any time.

Protecting Your Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes using secure servers, encryption, and other technical and organizational security measures.

Your Rights

You have the right to access, correct, or delete your personal information that we have collected. You may also have the right to object to the processing of your personal information or to request that we restrict the processing of your personal information.

To exercise your rights, or if you have any questions or concerns about our privacy practices, please contact us at support@booknow.my.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Changes to this Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on our website, and we will notify you of any material changes. We encourage you to review this policy periodically.